FAQ

Add what you want to your cart and check out. You'll get an email confirmation straight away with your order number — keep it, as it's the fastest way for us to find your order if you get in touch.

No. Guest checkout works fine, and you'll get confirmation and tracking by email either way. An account just saves your details and order history for next time.

Email hello@defcart.com as soon as you can with your order number. If it hasn't gone out yet we'll change or cancel it. Once it's on its way we can't recall it, but you can send it back free within 30 days.

We can't merge orders once they're placed. Place a second order — delivery is free either way, so it costs you nothing extra.

Check your spam or promotions folder first, since that's where it usually is. If it's genuinely not there, email hello@defcart.com and we'll confirm we've got your order and resend it.

No minimum, and no exclusions. Delivery is free whatever you spend.

Call +1 (530) 994-8881 Monday to Friday, 9am–5pm PT and we'll help you through it.

Email hello@defcart.com with what you're after and roughly how many, and we'll come back to you.

Free on every US order — no minimum, no exclusions, and nothing added at checkout.

All 50 states, including Alaska and Hawaii.

Not yet — United States only.

Most orders arrive within 5–8 business days.

Orders leave within one business day. Anything placed at a weekend goes out the next working day.

You'll get a tracking link by email as soon as your order is on its way, and you can follow it the whole way to your door.

Not always. If you order several items they may arrive separately, on different days. You'll get a tracking link for each.

Yes — enter whatever delivery address you like at checkout. If you need to change it after ordering, email us quickly and we'll update it if it hasn't shipped.

Get in touch before you order and we'll confirm whether we can reach your address.

That's down to the carrier. Most will leave it somewhere safe or try again — your tracking link will say which.

Usually not. Tracking often goes quiet in transit and then jumps forward. If it hasn't moved in five business days, email us and we'll chase it.

Tell us and we'll sort it — a replacement or a full refund, whichever you'd prefer. You won't be left out of pocket for something you never received.

30 days from delivery on unused items in their original condition.

Email hello@defcart.com with your order number and we'll send you a prepaid label. Print it, attach it, and drop the parcel off.

No. The label is free and there's no restocking fee.

No. Changed your mind is a good enough reason.

Unused and in its original condition, with any tags and packaging. Trying something on is fine — using it for a fortnight isn't.

Your refund goes back to the original payment method within 5–7 business days of the item reaching us. Your bank may take a couple of days more to show it.

Return the original for a refund and place a new order — it's faster than a formal exchange, and the return label is free either way.

Email us a photo and we'll sort it — replacement or refund, whichever you'd prefer. You won't need to send it back first.

Our mistake, so we'll fix it quickly. Email us a photo and we'll get the right thing out to you and cover the return.

Yes. Tell us which items are coming back and we'll refund just those.

Yes, within 30 days of delivery. Email us with the order number and we'll work out the best way to handle the refund.

We check it in and email you to confirm, then the refund goes out. If anything's unclear we'll contact you rather than just holding it.

Every product page lists the item's own measurements in centimeters and inches. The most reliable method is to measure something you already own and like the fit of, then compare the numbers.

Size up. If you'd rather be certain, email us your measurements and what you're looking at, and we'll tell you which way to go.

On the product page itself, listed with the description. They're taken from the item, not from a generic size chart.

We photograph as faithfully as we can, but screens vary. If the colour isn't what you expected when it arrives, send it back free within 30 days.

Materials are listed on each product page. If something isn't clear or you need detail for an allergy, email us and we'll check.

Care instructions are on the product page and on the item itself. When in doubt, ask us before washing rather than after.

Often, but not always. Email us about the item you want and we'll tell you honestly whether it's coming back and roughly when.

Please ask. Email hello@defcart.com with what you're considering — we'd far rather spend five minutes on your question than have you guess.

Major credit and debit cards and PayPal. Any other options available to you will appear at checkout.

Yes. Payments are processed by Shopify over an encrypted connection, the same system used by millions of stores.

No. We never see or store your card number — that stays with the payment processor.

When you place the order.

Sales tax is calculated at checkout where it applies, and you'll see the exact amount before you pay. Nothing is added afterwards.

If installment options are available on your order, they'll show as a choice at checkout.

Yes — there's a box for it at checkout. One code per order.

It's almost always the bank rather than us. Check the details, try another method, or give your bank a call. If it keeps failing, email us and we'll help.

There's a link in the header, and you can also create one after checking out as a guest.

Use the "forgot password" link on the login page and you'll get a reset email. If it doesn't arrive, check your spam folder, then email us.

Log in and edit them in your account. If you need to change the address on an order that's already placed, email us quickly instead.

Only what's needed to process your order and support you afterwards. Our Privacy Policy sets out exactly what we collect and why.

No.

There's an unsubscribe link at the bottom of every email we send, and it takes effect immediately. Order and delivery emails still come through, as you'd want them to.

Defcart makes everyday essentials for home, work, and everything in between. We've been doing this for years — more than a million orders, and over a hundred thousand customers.

Chico, California. Our address is 3060 Viento Dr, Chico, CA 95973, United States.

No, we sell online only.

Email hello@defcart.com or call +1 (530) 994-8881, Monday to Friday, 9am–5pm PT.

Within one business day, and usually sooner. Email tends to be fastest.