Shipping policy
Shipping methods: We offer several shipping options to suit your needs, including standard, express and priority shipping.
Shipping destinations: We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.
Processing time: Orders are generally processed within 1 business day before shipping. Please allow extra time during busy periods.
Delivery time: Delivery time depends on your location and the shipping method you choose. It can vary from 5 to 8 business days.
Tracking: Once your order has been dispatched, a tracking number will be sent to you by e-mail, enabling you to follow your parcel in real time.
Delivery charges: Delivery charges are calculated according to the shipping method selected. You will be able to consult the costs when you confirm your order. FREE shipping is available on qualifying orders.
Delivery address: Please ensure that your delivery address is correct and complete. We are not responsible for orders sent to an incorrect address.
Delivery confirmation: For certain orders or in certain areas, a signature may be required on delivery to ensure safe receipt.
Delayed or lost packages: Although we do our best to deliver your order promptly, unforeseen circumstances may cause delays. If your package is significantly delayed or lost, please contact our customer service department. You may be entitled to a full refund.
Returns and refunds: For information regarding returns, refunds and exchanges related to shipping, please see our Refund Policy.
Shipping restrictions: Some products may be subject to shipping restrictions due to regulations or safety concerns. This may include restrictions on shipments to Alaska, Hawaii, US territories, or PO Boxes and APO/FPO addresses. Please check product details for any possible restrictions.
Contact us: If you have any questions or concerns regarding shipping, please contact our customer service team by email at hello@defcart.com, by phone at +1 (530) 994-8881, or by mail at 3060 Viento Dr, Chico, CA 95973, United States. Our customer service is available Monday to Friday: 9 AM–5 PM PT. If you have a problem, please contact us; we answer within 24 hours.