Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return conditions: We know you can't always tell if something is right for you until you've actually used it. That's why we accept returns on items that have been opened and gently used — as long as the item is intact, complete, and still in resellable condition. Please return it with its original packaging, tags, and any included accessories where possible. You'll also need your order number or proof of purchase.
No return fees: We don't charge restocking fees, and return shipping is on us. If your return is approved, we send you a prepaid return label.
To start a return, contact us at hello@defcart.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@defcart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned once opened or used, for hygiene and safety reasons: perishable goods (such as food, flowers, or plants), personal care and intimate goods (such as beauty products), and items with a broken hygiene seal. We also cannot accept custom or personalized products (such as special orders or engraved items), hazardous materials, flammable liquids, or gases. Unopened items in these categories can still be returned within 30 days. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@defcart.com.
Contact us
If you have any questions or concerns regarding returns or refunds, please contact our customer service team by email at hello@defcart.com, by phone at +1 (530) 994-8881, or by mail at 3060 Viento Dr, Chico, CA 95973, United States. Our customer service is available Monday to Friday: 9 AM–5 PM PT. If you have a problem, please contact us; we answer within 24 hours.